Purpose |
American Red Cross Lifeline is a 24-hour personalized home monitoring service that provides emergency assistance to people in need. The In Touch Volunteer is responsible for taking calls requesting emergency assistance. |
Key Responsibilities |
- Willingness to support Red Cross Mission
- Follow instruction and helpful hints sheets consistently and proactively
- Maintain and update follow-up sheet after each call
- Contact subscribers by phone in a organized and professional manner
- Backup coworkers as needed
- Be familiar with and adhere to all organizational policies and procedures
- Other duties as assigned
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Relationships |
Reports to Volunteer Recruiter |
Qualifications |
- Tact, maturity, and good judgment in order to deal with the public
- Ability to think quickly and clearly and to adapt to unusual situations
- Good verbal and listening skills
- Patience
- Sensitivity to the issue of older adults and people with health problems and disabilities
- Honesty and Integrity
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers and employees of organization
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Training |
- Orientation to American Red Cross
- On job training
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Appointed by |
Volunteer Support Services Department |
Reports to or Partners with |
Volunteer Recruiter |
Length of Appointment |
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Time Commitment |
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Development
Opportunities |
- Be a valued team member of a Red Cross service that provides an important service to individuals of the Southeastern Pennsylvania Chapter.
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