Family Services Caseworker

Location	Emergency Services, Chapter Headquarters/Red Cross House
Position Title	Family Services Caseworker
Purpose	To provide disaster assistance to individuals or families and assist in returning them to pre-disaster stability.
Key Responsibilities	Willingness to support Red Cross Mission Complete case record Ensure client’s basic needs (food, shelter, clothing) are met Referrals to other agencies Client advocacy
Relationships	Reports to Director of Red Cross House
Qualifications	Reliable and Dependable Ability to work with clients in stressful situations Ability to solve problems Sensitivity and empathy to clients Attention to detail Active listening skills Driver’s license preferred but not required
Training	Orientation to American Red Cross On job training Intro to Disaster, Mass Care, Shelter Operations, Family Service, CPR/First Aid/AED, Preventing Disease Transmission One week training period with Family Services
Appointed by	Volunteer Support Services Department
Reports to or Partners with	Director of Red Cross House
Length of Appointment	Flexible
Time Commitment	Minimum 1 day per week for a four to eight hour shift

Volunteer Form