Staff Aide Generalist

Purpose	The Staff Aide – General serves as a receptionist, performs clerical work, record keeping, and other office assignments in the suburban office.
Key Responsibilities	Willingness to support Red Cross Mission Answer incoming telephone calls Take messages Refers callers to appropriate Red Cross numbers File as needed Data entry as needed Provide backup coverage as needed Be familiar with and adhere to all organizational policies and procedures Other duties as assigned
Relationships	Reports to Volunteer Support Services Supervisor
Qualifications	Good telephone skills Good organizational skills Ability to attend to details Good people skills Experience in business environment Strong computer proficiency required including knowledge of MS Office Must be a team player and demonstrate the ability to work in a volunteer environment Ability to write routine reports and correspondence Type and/or data entry skills useful
Training	Orientation to American Red Cross On job training
Appointed by	Volunteer Support Services Staff
Reports to or Partners with	Director of Volunteer Support Services
Length of Appointment
Time Commitment
Development Opportunities	Be a valued team member of a Red Cross service that provides clerical support to the volunteer program of the Southeastern Pennsylvania Chapter.